Returns & Refund

Last updated: October 2026

Made-to-Order Note

Because our wholesale jewelry is produced to your confirmed specifications (style, material, plating, logo), we generally do not accept returns for change of mind or over-ordering.

Quality Standard

Every batch goes through incoming-material and finished-product QC. We can share QC photos before shipment upon request.

Defective or Incorrect Goods

If items arrive with manufacturing defects or do not match the confirmed order, contact us within 14 days of delivery with clear photos. We will, at our discretion, re-make the affected items or issue a credit toward your next order.

Color & Size Tolerance

PVD and electroplating may show slight tone differences between batches. Natural stone varies in color and pattern. These are inherent material characteristics, not defects.

Shipping Damage

For transit damage, report within 7 days with photos; we will assist with the carrier claim and arrange a reasonable remedy.

What Is Covered

How to File a Claim

1. Email inquiry@cmtechgem.com with your order number.
2. Attach clear photos or a short video showing the issue.
3. Add a short description and the quantity affected.
4. Our team responds within 2 business days with a remedy.